WHEN WILL YOU SHIP MY ITEM(S), ONCE I ORDER?

- All item(s) are subject to a handling period before they are dispatched.
- 99% of orders leave the warehouse within 3-5 days of payment.
- We will notify you with a tracking number by email when your item(s) have been shipped.

WHEN WILL I RECEIVE MY ITEM(S)?

We offer free shipping on all orders, please allow up to 7-25 business days For orders inside the US and 20-35 business days For orders outside the US. This may be a little longer during the holiday season.

If you have not received your order within the time frame listed above, then please allow at least 2-3 more days prior to contacting us to check on the status of your shipping.

***To get more information about shipping please check our Shipping & Handling page

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment center is located in the U.S, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom and China.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

Please keep this in mind when receiving deliveries.

If you have any other questions, please email, support@weetpetstore.com and we will do our best to help you out.

WHERE DO I TRACK MY ORDERS?

Simply head over to our Track Order Status page and enter your tracking number (check your email to get your tacking number we have sent you when you purchased). Once you do this you will see all the information regarding your order.

If you have any other questions please email, support@weetpetstore.com and we will do our best to help you out.

DO YOU HAVE A PHONE NUMBER I CAN CALL?

No, but please don’t misunderstand this as any lack of interest! We’d love to answer your questions! We know the decision to omit phone support is unusual, but after experimenting with different approaches, we’ve found that starting with email and chat enables us to provide the fastest response. We focus on providing fast and high quality responses this way, so you’re always talking to a human that can help first-hand.

RETURNS AND EXCHANGES

To get more information about returns & exchanges please check our Return Policy page.

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